🚚 Shipping Policy

Shipping Methods & Delivery Times
We offer shipping worldwide.

Processing time: 1-3 business days after order confirmation. Customized piece might take 7-14 days to process. 
Shipping time varies by destination:
UK & Europe: 3-5 business days
USA & Canada: 7-14 business days
Other countries: 7-14 business days

Shipping Costs
Shipping fees are calculated at checkout based on your location and chosen shipping method. Occasionally, we offer free shipping promotions — details will be provided on the product page or during checkout.

Customs, Duties & Taxes
International orders may be subject to customs duties and import taxes, which are the buyer’s responsibility. Please check with your local customs office for more information.

Lost or Delayed Packages
While we do our best to ensure timely delivery, some delays may occur due to carrier issues or customs processing. If your package is lost or significantly delayed, please contact us at nfo@raela.co.uk. so we can assist.