Refund Policy

We want you to feel confident and comfortable with every RAELA purchase. If for any reason you're not satisfied, we're here to help.

🕒 Return Window
You may request a return or refund within 14 days of receiving your order.

📦 Eligibility for Refund
To be eligible for a return, your item must be:

Unworn and in its original condition
In the original packaging
Accompanied by proof of purchase (order number or email confirmation)
💎 Damaged Items Upon Arrival
If your item arrives damaged, we sincerely apologize.
Please contact us within 48 hours of receiving the item with photos of the packaging and product.
We will issue a full refund and cover the return shipping cost.

⚠ Please note: Natural pearls may have small imperfections due to their organic origin. These are not considered damage or defects.
🙁 Change of Mind / Personal Reasons
If you wish to return an item for personal reasons (e.g., you changed your mind, the style doesn't suit you, etc.):

You may still request a return within 14 days
We will issue a full refund upon receiving the item back
In this case, you will be responsible for the return shipping cost
💰 Refund Processing
Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed and automatically applied to your original payment method within 5–10 business days.

📧 How to Request a Return
Please email us at info@raela.co.uk
Include:

Your order number
Reason for return
Any relevant photos (if applicable)
We will reply within 24–48 hours with the next steps.

Thank you for supporting RAELA 🌊

Each piece is made with care, and we appreciate your understanding of the nature of handmade, natural-material jewelry.